STAFF TRAINING:

Does your medical practice maintain the highest standard possible when it comes to customer service? Does your staff treat patients better than your competition does?

Our presentations are designed to train, develop and motivate your staff in the following customer service skills:

Front Desk Training

• Telephone skills that retain patients
  

• Productive office flow

• Effective front desk collections

• Efficient scheduling

• How to maintain the right attitude?

• Professional image

• Handling difficult situations

Internal Customer Service

• Leadership Development (for physicians, PAs and NPs and office managers)
  

• Patient engagement strategies

• Improved internal and external communications

Lunch and Learn Topics:

•  HIPAA Compliance Review
  

•   Customer Service - The Key to Successful Patient Engagement

•  Point of service Collections for improved cash flow

• The Exceptional Receptionist

• Coding and Documentation for Non-Physician Practitioners

• Perils and Pearls of EMR Documentation